BetBrave Privacy Policy

At BetBrave, we take your privacy seriously and we are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This BetBrave Casino privacy policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. By creating an account and using our services, you agree to the practices described below.

Information We Collect

We collect several categories of information when you use BetBrave casino, whether through the website, the BetBrave casino login area, or the BetBrave casino app. Some of this information is provided directly by you, while other data is generated automatically through your use of our platform.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence.
• We gather payment-related information, including deposit and withdrawal methods, IBAN and SWIFT/BIC details for bank transfers, and relevant cryptocurrency wallet information.
• We collect identity verification documents, such as proof of identity, proof of address, proof of ownership of your payment method, and, where required, evidence of source of funds or source of wealth.
• We may request a selfie or conduct a verification call as part of our Know Your Customer and anti-money laundering checks.
• We track your gaming activity, including deposits, wagers, withdrawals, bonus usage and session history, to administer your account and our BetBrave casino bonus offers correctly.
• We automatically collect technical data such as IP address, device type, browser information and location data, partly to enforce our policy against VPN or proxy use.
• We record communications with our support team, including live chat conversations, which may be reviewed or handled in part by an automated AI assistant for quality and compliance purposes.

How We Use Your Information

We use the information we collect to operate BetBrave Casino safely, lawfully and efficiently. Our purposes include the following.

• We use your data to create and manage your account, including processing your BetBrave login and authenticating your identity.
• We use payment information to process deposits and withdrawals, apply our closed-loop withdrawal policy, and calculate applicable fees.
• We use verification documents to comply with our KYC and AML obligations, including enhanced due diligence for cumulative lifetime deposits reaching 10,000 USD, for politically exposed persons, and for players from high-risk jurisdictions.
• We use activity data to administer welcome packages such as Brave Rush and Brave Marathon, calculate cashback and rakeback, and detect bonus abuse.
• We use technical and location data to confirm that you are not accessing our services from a restricted territory and to detect VPN or proxy use.
• We use your contact details to respond to support enquiries, process complaints submitted from your registered email address, and send important account or regulatory notices.

Marketing Communications

Where you have given consent, we may use your contact details to send you information about promotions, VIP offers or other updates from BetBrave Casino. You may withdraw this consent at any time by contacting our support team or using the unsubscribe option in our communications.

Legal Basis and Retention

We process personal data on the basis of contract performance, legal obligation, legitimate interest and, where applicable, your consent. Our records, including identity and transaction data, are retained for at least five years after our relationship with you ends, in line with our regulatory obligations. Where we detect suspicious activity, we file the relevant reports within seven days of detection, as required under our licence.

Sharing Your Information

We do not sell your personal data. However, we may share information with the following parties where necessary to operate our services.

• We share data with third-party electronic payment processors used to handle deposits and withdrawals.
• We share data with identity verification providers to confirm your documents and screen for fraud or money laundering.
• We share data with regulators, including the Anjouan Offshore Financial Authority, where required by our licence number ALSI-152406049.
• We share data with service providers who support our technical infrastructure, game platforms and customer support tools, including our AI-assisted chat system.
• We may disclose information where required by law, court order, or to protect our rights, our players, or the integrity of our games.

Cookies and Tracking Technologies

We use cookies and similar technologies on betbrave.com to keep you signed in, remember your preferences, analyse how our site is used, and improve the performance of the BetBrave casino app and website. You can control cookie settings through your browser, although disabling certain cookies may affect the functionality of our services, including your BetBrave casino login experience.

Data Security

We implement technical and organisational measures designed to protect your personal data against unauthorised access, loss, misuse or alteration. Our payment processing, account verification and gameplay systems, including our certified random number generator, are supported by security controls appropriate to the sensitivity of the data involved. While we take reasonable steps to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to support these rights wherever applicable.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain types of processing, including direct marketing.
• You may withdraw consent at any time where our processing relies on consent.

To exercise any of these rights, you can contact us using the details below. We will respond to your request within a reasonable timeframe, consistent with our legal obligations.

International Data Transfers

Because we operate BetBrave Casino internationally and work with providers and payment processors located in different countries, your data may be transferred outside your country of residence. Where we transfer data internationally, we take steps to ensure it continues to be protected in line with this policy.

Age and Eligibility

Our services are intended only for adults who are legally permitted to gamble in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed and relevant data handled in accordance with our legal obligations.

Restricted Territories and Compliance

We accept players from most countries worldwide, excluding Austria, France, Germany, the Netherlands, Spain, the United Kingdom, the United States, the Union of Comoros, FATF blacklisted jurisdictions and other territories deemed prohibited by our regulator. We use the personal and location data we collect to enforce these restrictions and to ensure compliance with our licence.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements or regulatory guidance. Any updates will be posted on this page, and we encourage you to review it periodically. Continued use of BetBrave Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this privacy policy, how we handle your data, or how to exercise your rights, you can reach our support team 24/7 via live chat or by emailing [email protected]. You can also contact us through our Telegram channel at t.me/betbrave. We are here to help with any privacy-related concerns regarding your BetBrave casino account.